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Disclaimer

How do I Return a Product?

Shipping and Returns

Unwashed, unworn, or defective merchandise may be returned within fourteen days from the date merchandise was received. Item(s) must be returned in condition received or merchandise will be returned to sender.

All sales final on intimate/undergarment apparel and sale item(s).

Refunds will be credited to original credit card only. Shipping is not refundable.

Return shipping charges will only be refunded due to discrepancies and errors of Ed Hardy Shop Online. We only refund up to the price of "standard ground" shipping.

To contact customer service for questions or to obtain RA#, please call call (310) 945-3232 or email us at "customerservice@donedhardy.com".

Customer service operates Monday to Friday from 9am - 5pm PST.

Guideline

A Return Authorization Number (RA#) must be obtained from customer service to receive a refund. RA# must be written on the outside of the packaging. If Ra# is not visible or provided, package may get lost or returned back to you.
Click here to download return form if one was not provided with your delivery.
On the packing slip, circle the item(s) being returned. Please indicate reason for return.
Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
Send return to following address: (please note our address recently changed)
- Attn: Online Web Department
  8650 Hayden Place Culver City,
  CA 90232